Systems Support Specialist

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

• Medical Insurance which Includes Drug and Vision;
  Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance;
  Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts:
  Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

This position is responsible for the primary duty of this position is to provide endpoint support to staff by utilizing hardware, software and troubleshooting expertise. This includes supporting and maintaining existing applications, hardware, and other technology initiatives. This position also supports and maintains the procedures and documentation for best practices of all information systems including device, data and network security, facilities security, and disaster recovery.

• Technical Support (80%)
  • Receives, responds to and monitors the status of support requests for technical assistance and updates case notes to reflect activities performed and status of requests to ensure timely completion of work orders.
  • Troubleshoots hardware, software or auxiliary devices, peripherals, and network problems by performing a variety of diagnostic procedures to identify implement appropriate corrective measures.
  • Installs, maintains and/or replaces hardware, software, auxiliary devices, peripherals, and network equipment.
  • Perform operating system and software updates in a timely manner.
  • Conducts daily monitoring/management of credit union information technology systems.
  • Responsible for maintaining all information technology and security systems including hardware and software systems, mobile and digital systems, electronic and key access systems, alarm and camera systems, A/V, and voice/phone systems.
• Core System Support (20%)
  • Accurately and efficiently performs data processing.
  • Performs core system configurations.
  • Provides support for all core systems applications.
  • Maintains and follows all regulatory compliance.
• IT Processes
  • Monitors and maintains inventory of all laptops, desktop, mobile and peripheral equipment, and accessories including any device documentation.
  • Responsible for creating, updating, and maintaining technical documentation of department’s operating procedures and best practices.
  • Assists IT Manager in the support and maintenance of strategic short- and long-range plans for the department.
  • Contributes and assist is in achieving the strategic objectives of the credit union.
  • Adaptable in supporting multiple support areas and locations with varying technology needs.
• Performs other duties as assigned.

• Timely response to system and user issues.
• Accurately perform data processing functions.
• Ensure departmental accuracy and efficiency is maximized.
• Complete all tasks and assignments as required.
• Maintain efficient production levels to meet department and strategic goals.
• Minimize downtime in information systems.
• Maintain member data privacy and security.
• Minimize procedural/processing errors.

Associate degree in Information Technology or closely related field and…