Eligibility Worker Iv - Department Of Human Services - Oahu

Recruitment Number 26-0190

The immediate vacancy is located in Halawa to Kalihi and is with the Social Services Division.

$4,742 to $6,003 per month (SR-18, Step C to H).

Note:

Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

This position is located within the Department of Human Services in the Social Services Division (SSD), Child Welfare Services Branch, Federal Payment Programs Eligibility Unit.

Eligibility Workers in the SSD determine eligibility of federal and state payment programs, including but not limited to financial, food stamp and medical public assistance programs, for children receiving child welfare services.

The primary purpose of this position is to complete regular quality assurance checks on completed cases, train Eligibility Workers, and oversee state and federal audits/reviews.

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis.

This requirement may also be met by possession of a high school diploma, or equivalent.

Three (3) years of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

• A para-professional who maintained close and continuing relationships with clients;
• Customer service representative who interfaces with the public to resolve problems;
• Para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance.

• Experience as a retail store sales cashier;
• General office clerk;
• Car insurance salesperson;
• Service station attendant.

Three (3) years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work.

At least one year of the three years of specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists.

The immediate vacancy is located in the SSD of the State Department of Human Services. SSD Eligibility Workers determine eligibility for food stamp, financial, and medical public assistance programs.

Applicants must demonstrate supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision, e.g. by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by completion of training courses in supervision accompanied by application of supervisory skills in work assignments, and/or favorable appraisals by a supervisor indicating the possession of supervisory potential.

Relevant substitutions as described in the minimum Qualification Requirements, will apply.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety.

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information.

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to…