Customer Service Representative

The City of Mill Creek is looking for its next Customer Service Representative for a part‑time position (under 20 hours a week) Monday – Friday 1 – 5 p.m.

This is not designed to be a comprehensive listing of all activities, duties and responsibilities required of the job. Other duties may be assigned and/or performed.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office practices and procedures.
• Cash receipting and reconciliation procedures.

• Maintain regular, predictable and reliable attendance during scheduled hours.
• Demonstrate accuracy and a very strong attention to detail.
• Problem‑solve and make decisions.
• Operate a variety of computer software applications, including word processing and database.
• Operate a digital camera, printer and 10‑key calculator, fingerprinting equipment.
• Examine documents for authenticity and acceptability; read/understand documents that contain very small print.
• Maintain confidentiality and security of information.
• Prioritize work and meet deadlines.
• Follow established office procedures.
• Communicate information effectively, both verbally and in writing.
• Work effectively with members of diverse cultures and overcome language barriers.
• Work as part of a team; establish and maintain effective working relationships with co‑workers and the public.

Work cooperatively with others to achieve results, valuing others’ input and expertise; acknowledging other team member’s concerns and contributions and supporting team decisions.

• High school diploma or former high school graduate (or GED). Some customer service experience working directly with the public, or any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job.

• Proof of United States Citizenship or U.S. national.
• Must be approved by the Department of State.
• Must be able to pass a criminal background investigation (including fingerprinting and credit report).
• Ability to successfully complete within 30 days, and maintain annual re‑certification of an official Passport Application Acceptance course which includes an annual criminal history check.

• Bilingual, or the ability to understand and to make one’s self understood in a second language is desirable.
• Previous experience working with passport applications.

The City of Mill Creek provides a tobacco‑free environment for its employees; smoking/tobacco use is prohibited in City facilities and vehicles.

Specific physical requirements and typical working conditions for this position are on file in the Human Resources Department.