Bank Customer Service Representative

Customer Service Representative

Mill Creek Office | Mill Creek, WA

Office

Hours:

Monday – Friday 9:00 am to 5:00 pm

Position: 20 hours per week

As a Customer Service Representative, you will provide new and existing customers with high quality service and specialize in assessing customer needs. You will be able to perform teller transactions and maintenance with high regard to detail, anticipate customer needs, and recommend products and services in a professional, courteous, and friendly manner.

• Providing our customers with a high level of service.
• Accurately processing customer checking, savings, loan, and CD transactions.
• Performing customer and account level maintenance.
• Processing customer inquiries such as account, loan, debit card, account transfers, and research requests.
• Assessing customer needs and making product/service recommendations or appropriately refer to our banking partners.

• You have a High School Diploma, G.E.D. or equivalent.
• You are enthusiastic about providing a high level of customer service.
• You have a minimum of two years’ customer service and cash handling experience.
• You preferably have some experience with Outlook, Word, and Excel.
• You can perform multiple tasks simultaneously.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can drive to other Peoples Bank locations and off-site for meetings and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.

• Profit Sharing, Incentives, and other Bonus Structures, based on your position.
• 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. 11 paid holidays throughout the calendar year.
• Full suite of Health benefits to employees and their families that include Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
• 8% 401(k) employer match and safety net of life and disability plans.

At Peoples Bank, we know we are better together. We are dedicated to crafting a workplace that reflects the different backgrounds and perspectives of our communities, customers, and employees. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.