Member Consultant II

Position Overview

Member Consultant II – BECU, North District – Pay range: $26.00–$32.12 per hour
. Benefits include 401(k) with 3% company match and 4% automatic contribution, medical, dental and vision coverage, PTO and exchange program, tuition reimbursement, and BECU Cares volunteer time off with donation match.

Play a key role in delivering a seamless, high‑quality member experience: identify, diagnose, and address members’ consumer financial needs and refer them to specialized services.

• Provide exceptional member experience and sales consultation across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents originating through inbound/outbound call centers, ensuring member needs are fulfilled.
• Assist the community with financial wellness education, budgeting, debt management, and financial planning resources.
• Work across all pod branches for up to the first year, rotating as required.
• Complete a 12‑week in‑house training program, travel to Tukwila Financial Center, and commute between branches.
• Adapt to flexible shifts (Mon‑Fri 8:00‑18:30, up to 3 Saturdays/month 8:30‑13:30) and adjust schedules per business needs.
• Remain in this role for a minimum of one year before pursuing other opportunities within BECU.

• Minimum Requirements: Bachelor’s degree or equivalent experience; two years of sales‑oriented, financial, or retail experience.
• Desired
  
  Qualifications:
  
  One year experience in a financial institution; fluent Spanish highly desirable; thorough understanding of the sales process and pipeline management; strong proficiency with new systems and ability to navigate multiple systems; ability to complete 12‑week training; comprehensive knowledge of credit union objectives, products and services; knowledge of state and federal laws/regulations; excellent verbal and written communication; problem‑resolution, negotiation, organization, multi‑tasking, and peer‑coaching skills;
  
  ability to work flexible shifts.

• 401(k) – Company match 3%, 4% annual contribution.
• Medical, Dental & Vision coverage (family contributions).
• PTO program + Exchange Program.
• Tuition reimbursement program.
• BECU Cares volunteer time off + donation match.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.