Front Desk Receptionist

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

The Front Desk Receptionist is responsible for delivering an exceptional client experience while supporting Front Desk leadership and overall facility operations. This role includes customer service, reservations, invoicing, new client intake, administrative tasks, and maintaining a clean and organized front desk area. Receptionists are expected to work independently with minimal supervision and to communicate clearly with clients and internal teams. This position reports to the Front Desk Lead and General Manager.

• Provide warm, professional customer service by greeting clients, using client and dog names when possible, answering questions, and encouraging repeat business.
• Conduct facility tours and clearly explain Alpha Dog services, schedules, policies, and care standards.
• Manage reservations, check-ins, check-outs, invoicing, payments, credits, and prepayments using Gingr and approved procedures.
• Process new client intake including applications, assessments, vaccinations, and enrollment paperwork.
• Handle email, phone, voicemail, and message documentation in a timely and professional manner.
• Address client concerns professionally, offer solutions when appropriate, and escalate urgent or unresolved issues to management.
• Upsell appropriate services that benefit the dog while maintaining a client-first approach.
• Coordinate closely with Yard, Spa, Training, and Management teams regarding dog instructions, behavior notes, health concerns, and scheduling.
• Maintain accurate client records, credit card authorizations, expired vaccination tracking, and free daycare coupon logs.
• Complete administrative tasks including filing, printing forms, tracking paperwork, spreadsheets, and assigned computer projects.
• Maintain cleanliness and organization of the front desk and entry areas.
• Support daily pet check-in and check-out processes including confirming instructions, belongings, medications, meals, and billing accuracy.
• Assist with basic dog-related tasks as needed, including meal prep, medication administration, and maintaining a safe, clean environment.
• Maintain punctual, reliable attendance and complete additional duties or organizational projects as assigned.
• Front Desk Standards & Accountability:
  Model professionalism, positivity, and adherence to all procedures at all times.
• Demonstrate full competency in all front desk duties.
• Report staff or client issues to Front Desk Leadership or Management promptly.
• Open or close the facility as directed by management.
• Continuously evaluate front desk procedures and propose improvements when needed.

• High School diploma or GED required.
• Minimum of 3 years of customer service experience.
• Strong communication, organization, and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with computers and Microsoft Office; strong attention to detail.
• Demonstrated professionalism, problem-solving skills, and positive attitude.

This role requires a combination of sitting and standing, with frequent typing, phone use, and movement throughout the facility. Employees must be able to lift up to 50 lbs, navigate stairs, and perform repetitive hand motions. Vision and hearing are required for computer use, form completion, phone communication, and in-person interactions. The work environment is generally moderate in noise level.