Visitor Services Representative , Muir Woods; Seasonal

Organization Description

Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever
.

The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. The department develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program, and develops and operates the Conservancy’s online sales and wholesale programs.

Interpretive Centers include Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center.

The Visitor Services Representative supports the Golden Gate National Parks by selling entrance tickets and interpretive merchandise and providing information to park visitors at the Muir Woods Visitor Center. All candidates must be willing to work a flexible schedule that may include weekends and holidays. Schedules may vary by season. Full-time and part-time positions are available. Seasonal position:
April 1 – September 30, 2026, or June 1 – September 30, 2026.

Associate Director, Retail (Muir Woods)

• Collect park entrance fees.
• Sell interpretive and educational merchandise in park visitor center.
• Answer questions and disseminate information.
• Provide exceptional visitor service.
• Assist with merchandising and housekeeping functions.
• Maintain positive & productive relations with park visitors, staff, & volunteers.
• Other duties as assigned by manager.

• Highly developed customer service skills.
• Enjoy working in a national park that is visited by up to 5,000 people a day.
• Wear a uniform and adhere to appearance standards.
• Provide reliable transportation.
• Previous cash handling experience preferred.
• Retail or bookstore experience a plus.
• Foreign language skills appreciated.

• High school degree or equivalent preferred.
• Previous retail or comparable experience working with the public.

It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.

• Work is performed in a retail, stockroom, and office setting.
• Work is primarily performed standing with occasional sitting.
• Work occasionally requires squatting, kneeling, walking, and climbing (short step ladder).
• Work occasionally requires lifting, carrying, and positioning objects that weigh up to 50 pounds.

Grade 11 with pay at $21/hour.

Open until filled.

The Golden Gate National Parks Conservancy is an Equal…