Front Desk​/Receptionist

Replies within 24 hours

BODYROK offers high‑intensity, low‑impact Pilates workouts that tone, sculpt, and redefine the body and mind in just 45 minutes. As a rapidly growing company we are committed to helping people become the best version of themselves. We are seeking dedicated individuals to help grow our business and share the promise of BODYROK with more people.

The Studio Advisor provides customer service support to studio members and guests and supports instructors in creating a positive environment for our community. As a Studio Advisor you will generate revenue by building relationships with potential, new, and existing members to increase enrollment and package purchases.

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well‑maintained studio, and execute the team member basics of on‑time attendance and dress code compliance.
• Assist members/guests in person and via email as inquiries arise.
• Maintain the studio as clean and orderly, including bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties autonomously.
• Monitor incoming emails and ensure proper check‑in procedures are followed.

Hourly base rate $16.50–$20.00 per hour plus unlimited commissions on sales.

Member & Guest Check‑in Compliance

• Greet all incoming members and guests.
• Ensure all check‑in procedures are followed.
• Thank guests upon exit.

Sales

• Create new business internally through member promotions, referrals, and inquiries.
• Promote specials to current and future guests.
• Reach out to existing and potential members via email for sales opportunities.
• Reconcile and report all incoming and outgoing transitions.
• Achieve personal sales revenue targets.

Customer Service & Operations

• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities.
• Handle member service issues including change of address, electronic funds setup or change, and billing/payment questions.
• Update Supply Request Log and Maintenance Log as needed.
• Promote and sell merchandise.
• Keep the front desk area and entryway clutter‑free, orderly, and clean.
• Perform general cleaning duties, including hourly bathroom and studio checks.
• Follow up with members who have enrolled to ensure we exceed expectations.
• Provide the highest level of customer service possible when communicating and interacting with guests.

• 1–2 years of customer service or sales experience (preferred).
• 1–2 years of Mind Body software experience (preferred).
• Competitive drive to succeed in commission sales and performance‑based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self‑starter with strong organizational skills.
• Basic computer skills.
• Strong communication skills (oral and written).
• Organized and detail‑oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Easy to talk to and comfortable around new people.
• Must be available to work at least two weekend days per month (e.g., one Saturday and one Sunday).

• High School Diploma or GED required.

• The employee occasionally sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.

• Regular exposure to moving mechanical parts.
• High noise level in the studio environment.
• Must be comfortable interacting with people and making them feel welcome.

Employment is  are an Equal Opportunity Employer and encourage applicants from all backgrounds to apply.