Leasing Specialist

Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• Passion for providing exceptional customer service.
• 2+ year of sales and/or customer relations experience.
• Low income housing & tax credit experience highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet and e‑mail.
• Working knowledge of Yardi Voyager Property Management software.

• Customer Service & Sales
  • At all times, provides A+ customer service.
  • Greet and qualify all prospects.
  • Record all telephone and in‑person visits on guest cards.
  • Inspect models and available “market ready”, communicate related service needs to Community Manager.
  • Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals.
  • Ensure apartment is ready for resident to move‑in on agreed date.
  • Immediately follow‑up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities to meet prospect’s needs.
  • Secure new resident signature(s) on appropriate paperwork prior to move‑in. Orient new residents to community.
  • Assist in monitoring renewals, distribute and follow‑up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
  • Maintain current resident files.
  • Distribute all company or community‑issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.
• Resident Retention
  • Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
  • Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
  • Maintain open communication with Community Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on continuing basis.
  • Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
  • Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

• Culture built on purpose and core values – integrity, caring, continuous improvement.
• Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
• Growth that is based on achievement and an emphasis on promoting from within our ranks.
• Development – commitment to creating opportunities to learn and expand your knowledge in the industry…