Device Shipment Coordinator in Millbrae, California

Device Shipment Coordinator

Location:

Burlingame - SFO

1. Device Demand Management

• Coordinate with Client DRIs to gather and consolidate device demand lists for wearables development (e.g., Hypernova, Malibu, Supernova, and other program devices)
• Maintain an up-to-date demand tracker with device types, quantities, requested timelines, and priority levels
• Validate demand requests against project schedules and team allocation

2. Enterprise Order Processing

• Work with Client's enterprise ordering systems to place device orders on behalf of ODC Bangalore
• Track order status from placement through fulfillment
• Coordinate with procurement/supply chain teams for bulk or priority orders
• Escalate delays or shortages to relevant stakeholders

3. Reverse Logistics (RL) Shipment Requests

• Create and manage Reverse Logistics (RL) shipment requests for device transfers from BUR to Bangalore Office
• Ensure proper documentation for international shipments (customs forms, export compliance, device manifests)
• Track shipment status end-to-end and provide regular updates to stakeholders
• Handle device returns and RMA (Return Merchandise Authorization) processes

4. Inventory & Compliance

• Maintain accurate records of devices shipped, received, and in-transit
• Ensure compliance with Client's asset management and export control policies
• Coordinate with IT Asset Management for device registration and tracking
• Support periodic inventory audits

5. Stakeholder Communication

• Serve as the single point of contact for device logistics between BUR and Bangalore
• Provide weekly status updates on pending orders, in-transit shipments, and delivery confirmations
• Coordinate with customs brokers and shipping providers for international logistics

• 2+ years of experience in logistics, supply chain, or hardware program coordination
• Experience with enterprise ordering systems and shipment tracking tools
• Strong communication skills - ability to work with cross-functional teams across time zones (US & India)
• Proficiency in Google Sheets/Excel for demand tracking and reporting
• Attention to detail for documentation and compliance requirements
• Familiarity with international shipping processes (customs, export controls)

• Experience working in a tech/hardware company environment
• Familiarity with Client internal tools (e.g., RL shipment systems, asset tracking)
• Experience with wearables or consumer electronics hardware
• Understanding of reverse logistics processes
• Prior experience coordinating between US and India-based teams

• On-time shipment delivery rate
• Order processing turnaround time
• Shipment accuracy (correct devices, quantities)
• Demand fulfillment rate
• Inventory accuracy