Executive Housekeeper

Position

Executive Housekeeper

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast‑paced environment with the ability to deliver excellent customer service? The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs;

ensures safety and security of hotel rooms; and maintains inventory and controls costs. The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top‑notch” experiences for our guests. The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.

• Prepare a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; perform performance planning and evaluation of newly hired team members; monitor team members’ performance to provide performance appraisals; maintain personnel records to ensure accuracy.
• Supervise and provide essential training to newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties, responsibilities, and overall expectations of the Housekeeping Department; ensure team members are familiar with company policies; conduct guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, and laundry personnel to ensure proper functioning.
• Assist with preparation of the annual budget for the Housekeeping Department and manage expenses and budget; be responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system.
• Track lost and found goods and ensure team members are aware of the procedure; process guest complaints; take proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meet the company expectations.
• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectations are achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment for team members and guests; understand applicable laws that apply to housekeeping supplies and chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

• High‑school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred).
• Excellent customer service skills.
• Bilingual communication skills (preferred).
• Computer knowledge and/or experience (preferred).

• Previous experience in the hospitality industry (preferred).
• Previous experience as an Executive Housekeeper (preferred).

• Ability to follow directions and delegate in a fast‑paced environment.
• Additional training (as required).
• Must be flexible to work varied schedules.
• Excellent written and oral communication skills.
• Ability to listen attentively.
• Must have the physical ability to walk, bend, and stand for long time periods.
• Must be able to lift up to 40 lbs.
• Must adhere to grooming and appearance standards in alignment with uniform.