Front Desk Clerk

Who Are We?

RAM Hotels is a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well‑known mid‑scale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests’ demands while continuously changing the perception of the hospitality industry.

Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensure appropriate checking‑in and checking‑out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a stay but an awesome experience!

Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property.
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offered by the property.
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assist in pre‑registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking.
• Verify the guest's method of payment and follow established credit‑check procedures; adhere to credit, check‑cashing, and cash‑handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understand proper mailing, packaging, and message‑handling procedures.
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensure front desk area is clean and presentable to our guests; post Suite Shop purchases to guest portfolios; review and confirm the pass‑on log and bulletin board is accurate daily.
• Work closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping of early check‑ins, late check‑outs, special request reservations, and part‑day rooms; coordinate guest room maintenance requests with the engineering and maintenance departments.
• Understand that business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; be cognizant of daily activities and meetings on the property.
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

• High‑school graduate or equivalent and one year of work‑related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred).
• Proficient in MS Word, Excel, PowerPoint.
• Data Entry, Database Management experience.
• Telephone Etiquette experience.

• Understanding of the hospitality industry (preferred).
• Previous experience in the hospitality industry (preferred).
• Previous experience as a Guest Services Agent.
• Bilingual communication skills (preferred).

• Must have experience with…