Housekeeping Supervisor

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):

SUMMARY:

The Housekeeping Supervisor is responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining, and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, or business-related field
• Preferably 1-year experience as housekeeper/room attendant in hotel environment

• Maintain hotel’s cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and found and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Be flexible and willing to perform other tasks as necessary or requested
• Wear room hotel uniform per hotel standards; adhere to professional grooming standards
• Maintain proper labor plans and ensure labor budget is met
• Maintains inventory of supplies and ensure staff follows proper inventory/cost control procedures.

• Maintains guest service as the driving philosophy of the hotel.
• Personally, demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
• Ensures housekeeping staff, including all new hires are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Empowers housekeeping staff to deliver great guest service by encouraging responsiveness to guests' needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests

• Manages human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating ad pay/reward programs to maintain a skilled, qualified workforce.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know responsibilities and manage against those responsibilities.
• Ensures employees know policies and pay procedures.
• Uses ongoing safety training to minimize worker's compensation claims.
• Monitors and maintains acceptable turnover levels.

• Assists in annual budget preparation.
• Anticipates revenue/cost problems in department.
• Tracks financial and operating information on ongoing basis to adjust plans, labor ad other costs.
• Produces accurate financial reports on time.
• Orders and buys cleaning supplies, linens, and chemicals at the best prices.

• Understands and implements laws which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security,…