Quality Manager

We are seeking a Quality Manager to our join team. This role is a key leadership role reporting into the Director of Governance & Risk. You will be responsible for leading, maintaining, and continuously improving the organisation’s ISO 9001 certified quality management framework across community equipment services, wheelchair provision services, and home improvement agency operations. You will ensure adherence to internal quality processes, contractual and regulatory standards, and industry‑recognised frameworks, providing oversight, assurance, and guidance to service centres and senior leadership.

Millbrook Healthcare is a £200m turnover, business‑to‑government (B2G) healthcare organisation providing Community Equipment Services (CES), Wheelchair Services (WCS), and Home Improvement Agency (HIA) services across the UK. The company grew significantly following market changes in 2025 and now supports around 1,000 employees across 17+ service centres within CES alone.

• Up to £45,000 Salary, depending on experience plus a car allowance
• Monday to Friday 40 hours a week
• Up to 25 days holiday with the option to buy a further 5 days
• Company Pension Scheme
• Company Sick Pay
• Life Assurance
• Private Medical Insurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

• Significant experience working within community equipment services, wheelchair services, or home improvement agencies.
• Demonstrable experience managing, maintaining, or improving an ISO 9001 Quality Management System.
• Experience planning and delivering internal audit programmes, including non‑conformance identification and CAPA processes.
• Experience working within regulated service environments and interpreting contractual or compliance requirements.
• Experience producing high‑quality reports for senior management and external stakeholders.
• Excellent communication skills, capable of engaging confidently with senior stakeholders, service centre managers, and external partners.
• Strong analytical skills, including the ability to interpret performance or audit data to identify trends and improvement opportunities.
• Enthusiastic and self‑motivated, with a commitment to producing high‑quality work.

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBSdisclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

• Millbrook Healthcare Group
  Nutsey Lane
  Southampton
  SO40 3XJ