Delivery Solutions Sr Specialist

Description

The Servicing Operations Sr Specialist will have the responsibility of supporting the receiving and delivery of mail at our Iselin, NJ office as well with traveling to our Short Hills, NJ office on a weekly rotating schedule. Along with this core duty, the Servicing Operations Sr. Specialist will also be expected to perform daily tasks in compliance with procedures, service level agreements, and quality standards.

This role demands proficiency in various applications, procedures, and computer skills.

The Delivery Solutions group operates in a high-volume, fast-paced environment with critical Service Level Agreements (SLAs). Due to the nature of this environment, precision and attention to detail are crucial as any errors can directly impact our customers. As a result, the Servicing Operations Sr Specialist will be required to collaborate with vendors, branch, and back-office colleagues regularly.

Primary responsibilities include

* Manage the receipt, sorting, and distribution of incoming mail and packages.

* Operate fleet vehicle to transport packages, documents, and goods between locations safely and on time.

* Adhere to traffic laws, company policies, and safety regulations.

* Report delays, issues, or special delivery instructions to management.

* Interact professionally with business lines, customers, and recipients.

* Utilize package tracking systems to monitor and manage deliveries.

* Prepare and process outgoing mail and shipments efficiently.

* Digitize mail, internal correspondence, and customer documents for electronic records.

* Research and respond to internal inquiries from colleagues across the organization.

* Perform intermediate clerical tasks in a fast-paced environment, ensuring accuracy and efficiency.
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