Boutique Assistant; Long-Term Temporary - Short Hills

Role Overview

The Boutique Assistant role will support the execution of the client experience strategy in our boutique, ensuring every step aligns with Cartier’s values of open‑mindedness, curiosity, generosity, sharing, respect, rigor, and independence. The role collaborates with boutique management to deliver a tailored client experience journey and foster brand loyalty for generations.

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end in line with Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization, gift wrapping, and food & beverage service.
• Assist sales associates in setting the stage with impactful discovery and pre‑appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Support and maintain the visual standards of wrap rooms and the organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process and optimal storage organization.
• Support client treatment and personal services of the highest level, including directions, restaurant reservations, entertainment requests, floral orders, maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieving messages, and setting appointments from phone inquiries.
• Assist clients with quick service requests and personalization requests such as strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set‑up and break‑down of boutique for opening and closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non‑sell‑ables as needed.
• Assist with special projects as requested.

Understand and comply with security and operational procedures, remain current on industry news, local and global competition, and maintain connections within the community. Strive for operational excellence related to the boutique environment and uphold standards.

• Previous experience in luxury retail, service or hospitality industry is a plus.
• Excellent computer skills and technology use: MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

• Capability to stand, walk, bend, kneel, and lift/move up to approximately 45lbs.
• High energy, physical stamina, and ability to work in fast‑paced environments.
• Responsibilities include mobility, strength, flexibility, and the ability to handle glassware safely.
• Assistance for climbing stairs between areas and working in tight or confined spaces may be required.
• Reasonable accommodations may be made for individuals with disabilities.

• Availability to work retail hours including weekends and travel for training.
• Ability to work in a fast‑paced evolving environment.
• Strong organizational and interpersonal communication skills.
• Strong understanding of client service needs and priorities, both internal and external.
• Strong attention to detail and the ability to handle multiple tasks simultaneously with accuracy.
• Collaborative approach with a can‑do attitude.
• Intellectual curiosity and passion for learning.

The role offers a comprehensive benefits program that includes medical, dental, and vision coverage, supporting employee wellbeing and work‑life balance.

Expected hourly range: $23 to $25 (overtime eligible). Salary will be negotiated based on relevant skills and experience. This position is payrolled through a third party.