Virtual - Financial Counselor; Customer Service - NJ

Financial Counselor

RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.

• Verify insurance eligibility and benefits to ensure financial clearance before or during care
• Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
• Screen patients for eligibility programs and submit applications timely for approval
• Create financial estimates and collect point-of-service payments when appropriate
• Educate patients and families on financial responsibility, coverage options, and available resources
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution

• High School Diploma or GED required (or completion within one year of hire)
• Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
• Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
• Familiarity with medical terminology and insurance verification preferred
• Prior experience in hospital admissions or patient financial services preferred
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills, English/Spanish, are preferred

• Full-time
• Various shifts available – hiring across NJ – North, Central, and South
• Rotating holidays required

• Hospital-based, patient-facing role
• Regular interaction with patients, families, visitors, clinical staff, and hospital departments

RWJBarnabas Health is New Jersey’s largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients’ lives during critical moments.

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• And more!

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

RWJBarnabas Health is an Equal Opportunity Employer.