Application Analyst III

Job Overview

The Application Analyst III is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self‑directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II. The Application Analyst III is responsible for the installation, upgrades and the configuration of the application.

The Application Analyst III assists in the coordination of customer support activities. The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base.

The Application Analyst III also provides on‑call support for the application through go‑live and ongoing maintenance period.

• Executing Application Design and Build: participation of ITAM applications, coordination with Service Now Team, utilization of external resources for best practice builds and solutions, thorough review of all Foundation Build and operational requested content and workflows for ITAM applications, investigation, documentation, and evaluation of current state workflows, offer technology solutions for workflow enhancements, collaborate with training team, oversee analysis of necessary ITAM application modifications.
• Works with minimal supervision to accomplish tasks and objectives. Acts as a resource for Application Analyst I & II by coaching, and developing ITAM Analysts to ensure accurate asset data, strong governance practices, and consistent execution of ITAM processes across all assigned sites. Support the development of Change Readiness demonstrations and documentation.
• Application Support:
  Provides high level go‑live and post implementation support for ITAM applications, including advanced functionality, integrations, and downstream impacts; serves as the primary ITAM application representative in Integrated Area Work groups; demonstrates deep subject matter expertise across ITAM domains (asset lifecycle management, compliance, reconciliation, reporting); partners with customers and technical teams to define, refine, and prioritize enhancement requirements; owns and maintains continuous documentation of system configurations, enhancements, and ITAM policy and process updates;
  
  leads investigation and resolution of complex ITAM issues and audit findings, including root cause analysis and corrective action planning; proactively identifies problems and opportunities within scope, drives resolution without requiring escalation when appropriate; acts as a knowledge resource and preceptor for ITAM staff; reviews and validates work performed by newly certified analysts and Level 1 and Level 2 analysts; maintains awareness of industry trends, ITAM tooling enhancements, and emerging risks;
  
  assesses potential impact to the enterprise and recommends actions.
• Documentation and Communication:
  Ensures strict adherence to ITAM policies, procedures, and governance standards; enforces procedures for managing offline, non‑networked, and sensitive assets; communicates directly with customers regarding ticket status, resolution outcomes, and constraints; documents key decisions, issues, and risks in designated trackers during system builds and project initiatives; supports application and data governance activities; maintains version control for workflows, decision logs, and issue/risk trackers;
  
  oversees resolution of routine issues and roadblocks, escalates complex or high‑risk items; provides timely and clear communication to management; delivers clear, concise oral and written communications to project teams and stakeholders.

• Education:
  
  Preferred – Bachelor’s degree or equivalent years of relevant work experience.…