Forward Deployed AI Leader- Commercial Lines; Hybrid

Overview

Serves as the dedicated, embedded AI leader within our Commercial Lines business unit, accountable for driving AI adoption, championing AI-driven transformation of workflows, processes, and ways of doing business, and maximizing the business unit's use and leverage of enterprise AI capabilities. Acts as the primary AI evangelist and strategic connector between business unit leadership, frontline professionals, and the AI COE. Owns the business unit's AI portfolio view and adoption outcomes, proactively shapes use cases, pushes for innovation, delivers small-scale AI solutions, and escalates misalignment, stalled progress, or resource issues to the AI COE Leader and business unit leadership.

This role's objectives align with those of the business unit's executive leadership to ensure shared accountability for AI-driven results. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Serves as the primary day-to-day COE representative and AI evangelist within the assigned business unit. Builds trusted working relationships with the business unit's leadership (VP/Product Owner), frontline professionals, and support staff to understand priorities, pain points, workflows, and readiness for AI-enabled change. Actively promotes the value and opportunity of AI, challenges the status quo where AI can improve outcomes, and builds momentum for AI-driven transformation.
• Proactively identifies, shapes, and documents AI use cases in partnership with business unit stakeholders, ensuring proposed opportunities are grounded in business need, aligned to the business unit's strategy, mapped to executive sponsorship, and evaluated against intake criteria before advancing to solution design or development.
• Owns the business unit's slice of the enterprise AI portfolio, maintaining an accurate view of key AI proposals, pilots, active initiatives, deployments, adoption levels, dependencies, and blockers. Actively monitors initiative health, identifying when work is misaligned with strategic objectives, not progressing at a reasonable rate due to technical barriers, sponsorship gaps, resource constraints, or adoption challenges. Takes direct action to remove barriers and accelerate progress;
  
  escalates unresolved issues to the COE Leader and business unit leadership with clear context, impact assessment, and recommended next steps. Tracks value realization for deployed capabilities against defined KPIs and contributes to enterprise AI portfolio reporting.
• Accountable for AI adoption and utilization within the business unit. Tracks adoption metrics, identifies barriers, gathers frontline feedback, and works with business unit leaders to reinforce behavioral change and accountability for AI-enabled workflows. Drives participation in enterprise AI training programs, develops and delivers business-unit-specific enablement content, and provides feedback to the COE Leader on training effectiveness, gaps, and needed adjustments. Identifies opportunities to demonstrate AI value through quick wins that build momentum and accelerate confidence.
  
  Maximizes business unit uptake of approved AI solutions, identifies BU-specific applications and configurations, and provides actionable feedback on solution gaps, improvements, and new capabilities needed.
• Leads the business unit's AI Champions cohort as part of the broader GenAI Alliance. Energizes the network by surfacing emerging use cases, sharing success stories and lessons learned, and connecting Champions to COE resources and enterprise-wide initiatives. Cultivates Champions as change agents who reinforce adoption, challenge resistance, and advocate for new ways of working.
• Translates between business language and AI capability, helping business unit professionals understand what AI can and cannot do, and helping engineers and architects understand the business unit's operational context, terminology, decision processes, regulatory considerations, and workflow nuances.
• Actively contributes to enterprise COE activities including intake reviews, portfolio reviews, standards development, and…