Application Analyst II

Application Analyst II

Location:

SBC Corporation – 95 Old Short Hills Road, West Orange, NJ 07052

Department: IT&S Patient Access
Req #:
Status:
Full-Time

Shift: Day
Pay Range: $91,472.00 - $ per year

Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Application Analyst II is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self‑directed and work with minimal supervision. The Application Analyst II is responsible for the installation, upgrades and the configuration of the application.

The Application Analyst II assists in the coordination of customer support activities. The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support – these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue.

The Application Analyst II also provides on‑call support for the application through go‑live and ongoing maintenance period.

This role is specifically focused on transforming access within RWJBH's Medical Group via implementation, maintenance, and optimization of: referral workflows/work queues, scheduling (visit types, waitlist, Fast Pass, etc.), decision trees – both scheduler and patient‑facing (online scheduling), ticket scheduling/bundling, provider search terms, and Hello World patient messaging. This full‑scale optimization will be managed side‑by‑side with design‑focused analysts on the Medical Group team.

• Preferred:
  Bachelor's degree or equivalent years of relevant work experience
• Certification in specified application as applicable;
  Epic Cadence & Prelude certified (Referrals and/or CRM Call Management preferred)

• Extensive experience with provider search terms, decision trees, open/direct scheduling & scheduling optimization including ticket scheduling/bundling, etc.
• Preferred 3+ years prior system build experience
• Demonstrated ability to support the application
• Previous experience working with specified customer base
• Ability to work with moderate supervision

• Minimum:
  Certification in Epic Cadence, Prelude
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

• Designing and building the related application
• Working with Operations to optimize the design of the application's capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer‑defined functionality, as required
• Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Works with moderate supervision
• Acts as a resource for Level 1 analyst
• Assists with development of Change Readiness demos and documentation

• Providing go‑live support for customers on new applications, including functionality
• Providing on‑call support for application through go‑live and post go‑live
• Represen…