SaaS Implementation Consultant

Job Summary

As a SaaS Implementation Consultant, you will act as both a project leader and expert advisor, guiding customers through the implementation lifecycle of Binocs. This AI-driven solution optimizes scheduling and planning for QC laboratories and Cell & Gene Therapy facilities, transforming complex workflows into streamlined, data-driven processes. Your mission will be to deliver tailored configurations that integrate seamlessly into the customer’s business environment, driving measurable impact and long-term success.

• Lead Strategic Implementations of the Binocs Platform: Manage end-to-end implementation projects, ensuring milestones are met on time and within budget. Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.
• Analyze and Understand Business Processes: Prepare and lead customer workshops to uncover current set‑up (business and dataflow), value expectations, and ways of working. Dive deep into operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity. Translate business challenges into actionable Binocs solutions that align with the customer’s goals.
• Engage and Educate Client Stakeholders: Conduct workshops to align diverse client teams on project objectives and priorities. Clearly communicate project plans, design choices, and implementation risks to both technical and non‑technical stakeholders.
• Design and Configure Solutions: Collaborate with the Solution Team to brainstorm and implement optimal Binocs designs. Perform hands‑on configuration, adapting Binocs to complex customer requirements. Develop and execute testing strategies to ensure high‑quality deployments.
• Facilitate Change Management: Lead customer teams through onboarding and adoption processes, ensuring they can maximize Binocs’ potential in day‑to‑day operations. Provide training and knowledge transfer to enable self‑sufficient teams. Gather feedback to improve implementations and contribute to product innovation. Proactively identify areas where Binocs can provide additional value.

• Achieve Binocs Expert Certification:
  Complete the Binocs Expert Certification Track within your first 6 weeks.
• Deliver your first end‑to‑end implementation:
  Lead workshops, configuration, and project management to transition the customer to an optimized Binocs‑enabled process.
• Guide customers to operational excellence:
  Enable customers to unlock full potential of Binocs’ AI‑enhanced scheduling, workload leveling, and dynamic forecasting.
• Facilitate seamless integrations:
  Support customers in integrating Binocs with existing systems (LIMS, ERP, QMS, etc.).
• Build strong customer relationships:
  Establish yourself as a trusted advisor, collaborating with stakeholders to deliver measurable outcomes such as reduced turnaround times.
• Lead multiple projects simultaneously:
  Manage up to two active implementation projects at any given time.
• Develop repeatable best practices:
  Contribute to continuous improvement of Binocs’ implementation methodology.
• Drive customer success post‑implementation:
  Partner with Customer Success to ensure smooth handoff and maximize value realization.

• Consulting expertise:
  Lead client‑facing workshops and build consensus across diverse stakeholder groups. Strong problem‑solving skills and ability to grasp new concepts quickly.
• SaaS implementation experience: 2–5 years in SaaS implementations, management consulting, or related field. Hands‑on experience configuring and deploying business software solutions.
• Technical and analytical strengths:
  Comfort with data analysis and visualization; troubleshoot dataflows and interpret dashboards. Familiarity with business systems such as ERP, supply chain, or laboratory systems.
• Exceptional communication skills:
  Simplify complex concepts for diverse audiences, both verbally and in writing. Proven ability to build and maintain strong client relationships.
• Adaptable and entrepreneurial mindset:
  Thrive in a dynamic, fast‑paced environment. Self‑motivated, proactive, with a desire to innovate and improve processes.
• Educational background:
  Bachelor’s Degree required. Master’s degree preferred; background in bioengineering, business engineering, or related field is a strong advantage.
• Language skills:
  Fluency in English required; additional languages are a bonus.

• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax‑free medical expenses
• 401(k) retirement plan with fixed employer contributions