Sr. ServiceNow Developer - IT Asset Management

Senior Service Now Developer – IT Asset Management

Location:

95 Old Short Hills Road, West Orange, NJ 07052 (RWJBarnabas Health Corporate Services)

Department: IT&S Service Applications

Pay Range: $ - $ per year (New Jersey)

Role:
The Senior Service Now Application Developer IT Asset Management (ITAM) serves as a senior-level technical authority within the enterprise Service Now platform, with deep specialization in Hardware Asset Management Pro (HAM Pro) and Software Asset Management (SAM). The role is responsible for the architecture, configuration, automation, and governance of the IT Asset Management capability across its full lifecycle, ensuring platform integrity, financial accuracy, audit readiness, and regulatory compliance in a highly regulated healthcare environment.

As a hands‑on technical expert and platform steward, this position optimizes asset costs, improves CMDB accuracy, and enables ITSM and ITOM-driven operational excellence.

• Minimum:
  Bachelor’s degree in computer science, computer engineering, or programming preferred, or relevant work experience.
• Service Now Certified System Administrator (CSA) and Certified Application Development (CAD) required.
• Service Now CIS HAM, SAM, ITSM, or ITOM certification.
• ITIL v4 (preferred).

• 5+ years experience developing and operating Service Now; 2+ years in a senior developer role.
• Up-to-date knowledge of programming languages:
  JavaScript, SQL, HTML, CSS.
• Knowledge of ITIL processes.
• Proficiency in Service Now applications: ITSM, HRSD, ITOM, CMDB.
• Knowledge of REST APIs, microservices, and other backend development.
• Working knowledge of database systems.

• Ability and willingness to work independently and efficiently.
• Desire to work collaboratively to meet project deadlines.
• Strong attention to detail and analytical problem‑solving.
• Time‑management and organizational skills.

• Design, develop, install, and troubleshoot Service Now applications.
• Own the end-to-end IT Asset Management architecture within Service Now.
• Automate HAM Pro processes: procurement orchestration, receiving, inventory, asset lifecycle, transfers, disposals.
• Automate SAM processes: entitlement management, license compliance, software normalization, reconciliation, audit defense.
• Develop and maintain integrations.
• Continuously update knowledge of current Service Now functionality and future releases.
• Assist in training, documentation, and support.
• Identify and resolve bugs to ensure platform functions as designed.
• Lead complex development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub/Workflow Data Fabric.
• Design and maintain REST/SOAP integrations with endpoint management platforms and vendor management tools.
• Perform other duties as assigned.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accident Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

RWJBarnabas Health is an Equal Opportunity Employer.