Community & Public Services Market Segment Leader; Hybrid

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

This position is responsible for our portfolio in the Community & Public Services (CAPS) market segment and its profitable growth. The CAPS market segments include social services, municipalities, public & private schools, senior living, and religious institutions. This corporate underwriting role works closely with regional underwriting office leaders while leading a team of subject matter experts to assist regional personnel and agents in successfully marketing and underwriting new and existing accounts in this market segment.

Working cross-departmentally in a collaborative fashion, this leader identifies actionable insights and trends to refine their segment’s underwriting strategies to improve performance.

• Set and advance the underwriting strategy for the CAPS market segment, ensuring a broad, generalist underwriting appetite complemented by specialty niches and supported by underwriting guidelines
• Generate actionable insights at the portfolio, line, segment, class of business, market size and regional level to drive growth and profitability for the market segment that support diversification and breadth of appetite. Develop, refine, maintain and monitor adherence to underwriting guidelines and standards
• Monitor external factors that can impact the market segment’s customers including economic, technological, social, political and environmental. Develop strategies to capitalize on opportunities or mitigate risk in support of our customers while driving our desired outcomes. Conduct direct external engagement with segment customers to fully understand their operations, exposures, risk profiles, business plans and evolving needs
• Identify opportunities for expansion of our segment’s underwriting appetite and product development including new coverage opportunities for the segment. Partner with Product teams on technology solutions that improve the efficiency and accuracy of underwriting in the segment
• Lead and develop a team of highly skilled subject matter experts responsible for managing transactional engagement (referrals and consultations) with the company’s regional front-line underwriters. Ensure proper daily coaching, training, mentoring and knowledge transfer by the team as well as active visibility in the field. Delegate authority to the team and imprint on regional authority delegations
• This leader will provide direct underwriting expertise on the segment’s most complex, unique or high-exposure risks for the market segment’s referrals and consultations
• Maintain a strong in-person field presence to gather input first-hand from our regional teams, agents and insureds to successfully balance underwriting expectations with competitive intelligence, sales and marketing
• Partner with actuarial, advanced analytics, claims leadership, competitive intelligence, legal, line of business, marketing, premium audit, product leadership, region leadership and teams, regulatory compliance, risk management and the other market segment leaders

Knowledge and Requirements

• Managing small projects;
  Excellent customer service, networking and relationship building skills;
  Strong sales and negotiation skills;
  Strong problem-solving ability, and excellent presentation skills; and Proven…