Global Study Delivery Lead

Job Title: Global Study Delivery Lead

Location: Remote-Flexible/Global

Job Type: Full-Time, exempt

Reports To:
Chief Operating Officer

SUMMARY

To lead and be accountable for Civia's global study delivery function, setting the standard for operational excellence, building high-performing delivery capability, and ensuring the successful delivery of all studies to time, cost, quality, and client expectations.

SCOPE

This is a hands-on, operational delivery role — not advisory and not a back-office systems function. The Global Study Delivery Lead is the global delivery authority for Civia’s studies, accountable for delivering them to time, cost, and quality, acting as a primary client point of contact, and owning project-management excellence across the organisation. Its defining way of working is close, day-to-day partnership with in-country delivery teams — enabling them and holding a single, high standard everywhere — and it is the single accountable owner of how delivery performance is reported.

Where study-level delivery is managed at country level, this role owns delivery across the entire global portfolio, together with the methodology, baselines, and KPIs that make it repeatable.

The role operates at enterprise level within the study delivery leadership structure and holds no responsibility for strategic partners. The methodology, documentation, and reporting it builds are a means to an end: consistently delivering studies and exceeding client expectations.

KEY ACCOUNTABILITIES

• Accountability for delivering Civia’s study portfolio to time, cost, and quality, globally

• Partnering closely with in-country delivery teams to raise and hold a single, high standard across every study and geography

• Acting as a primary point of contact for clients on delivery, building trust and ensuring every commitment is met

• Ownership of project-management excellence across Civia, holding internal functions to account for delivery

• Direct, decisive intervention whenever delivery performance is at risk

• Identification, creation, and implementation of the methodology, documentation, baselines, forecasts, and KPIs that make delivery repeatable

• Sole ownership of study-performance reporting — ensuring delivery is represented accurately, currently, and in KPI terms always

• Sustained client confidence through delivery that consistently meets and exceeds expectations

• The accountable leader in Civia for setting the tone and expectations for study management, fostering excellence, and a mentor who develops less experienced delivery colleagues.

KEY RESPONSIBILITIES

Study Delivery — Time, Cost & Quality

• Own delivery of the global study portfolio to time, cost, and quality, end to end across start-up, recruitment, execution, and close-out

• Maintain a forward-looking view of delivery health and forecast accuracy, and intervene directly and decisively when any study is at risk

• Drive the trade-offs and recovery actions that keep studies on schedule, on budget, and at the required quality

• Protect delivery quality, timelines, and cost discipline through proactive risk identification and resolution

Client Leadership & Point of Contact

• Act as a primary point of contact for clients on delivery, owning the relationship and representing Civia’s delivery performance

• Provide transparent, forward-looking delivery communication — progress, risks, variance, and recovery actions

• Build trust through reliability and consistency, ensuring every commitment made to a client is met

• Enable repeat work by making Civia predictable and exceptional to deliver with

Project-Management Excellence Across Civia

• Own the standard of project-management excellence across Civia, leading the study delivery and project-management methodology

• Set clear ownership, decision rights, governance routines, and escalation pathways for study delivery

• Coach and uplift delivery and project-management capability so studies are run to a consistently high standard everywhere

• Hold internal functions accountable for their contribution to delivery commitments

• Mentor and develop more less experienced delivery and project-management colleagues, actively building the next…