Store Manager - Short Hills

Store Manager - Short Hills

Join to apply for the Store Manager - Short Hills role at Reformation.

Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone. We’re a Climate Positive by 2025, Circular by 2030, and a global brand with 50+ stores worldwide. We innovate across categories such as accessories, swimwear, and sleepwear, and we reach millions of people with our campaigns.

Reformation is a mission-based company that invests in an inclusive culture, ensuring everyone can grow, thrive, and belong.

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own the operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand business drivers and opportunities, and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience, acting as a brand ambassador – embody brand values, engage customers, and share Reformation’s sustainability stories.
• Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in‑moment coaching for continuous improvement.
• Create an optimal balance of sales and service by scheduling the right people at the right time while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store; lead and train the team to ensure consistent deliverables.
• Contribute to loss prevention in all areas of the business, setting expectations and owning training for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, using retail & product reporting to strategize for the customer experience and business productivity.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and success.
• Ensure the selling floor reflects brand and concept standards at all times, training support staff and developing talent in visual and digital merchandising.
• Manage day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Account for hiring, training, and development of the store team across all areas.
• Provide performance feedback to ensure growth and change, understanding culture and areas for improvement, working with the Regional Director for continuous improvement through activations, recognition, and thorough communication.
• Own reviews, development plans, disciplinary action, and corrective action for the team.

• Minimum of 5 years of retail experience.
• Minimum of 4 years of retail management experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced, cross‑functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• The drive to take on new challenges with self‑motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• Skills to collaborate strategically with cross‑functional partners to pursue shared business outcomes.
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• A keen eye for identifying and evaluating new business opportunities.

The wage for this full‑time position starts at $90,000 per year.

Available to work a minimum of 40 hours per week; daily open availability across a full 7‑day work week; ability to work a flexible schedule (days, nights, weekends, & holidays if required).

Understanding of Retail Labor Laws; GSuite experience a plus.

• Eligible employees get…