Team Leader, Visual Expert

Team Leader, Visual Expert LVMH Group
• Short Hills, NJ, United States

LOEWE is currently seeking a Team Leader, Visual Expert to join its Short Hills location.

This role will assist in the day-to-day management and mentoring of our team of Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.

You are responsible not only for meeting your individual and store sales targets and clientele sales goals but also for maintaining the visual standards of the store. Responsibilities will include partnering with the VM corporate team to facilitate and execute floor changes, overseeing the implementation and adherence of VM standards within Short Hills and directly managing immediate VM needs throughout the business day.

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and / or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Keyholder, opening and closing responsibilities
• Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
• Making sure the store’s VM is up to standards in partnership with Store Director and Store Operations Manager
• Weekly meetings with Client Advisor team to understand their current monthly / yearly sales projections, providing mentorship on how to increase sales penetration
• Comfortable and confident in conflict resolution, both internal and external
• Able to assist sales team’s clients if it is necessary
• Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
• Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner. Additionally, confirm sales team is supporting the BOH team with general organization and stock control
• Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
• Meets individual and store sales goals bringing strong personal business to LOEWE Short Hills, leading the sales team by example by achieving monthly sales targets
• Support the Store Management deploying training to all Client Advisors

• Liaison with the Visual Merchandising team to follow the VM guidelines sent globally and ensure the accurate representation in the store
• Support the North America structure providing coaching, training and feedback to ensure consistent product knowledge, visual execution and standards in the market
• Work with specific store merchandising, looking for opportunities and having the ability to adapt the VM based on the store’s requirements and architecture, considering the regions need and the market and business trends
• VM support for instore events, windows, special projects, pop up’s, installations, etc
• Biweekly reporting to the line manager and VM team

• 5+ years’ experience in retail environment
• 2+ years’ experience in a supervisor / department manager role
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work a retail schedule including evenings, weekends, and holidays

• Medical insurance
• Bonus structure
• Paid time off
• Holiday pay
• 401k
• Automatic employee contribution

The compensation for this position ranges from $27-$30 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount / perks, and a retirement plan with employer contribution.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.