Client Relationship Lead

Salary

$22.03 - $27.54*

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.

• Become an expert on the top % MVC clients within the Store and/or Market
• Cultivate relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
• Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
• Monitor Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two‑channel customers
• Drive all Client Development–specific initiatives in Store or Market in partnership with Store Leadership Team
• Leverage and use the Connect app as a key enabler to deepen and build relationships
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Assist and partner with Brand Experience in coordinating in‑store experiences (e.g., Fitting Room Experience, events, etc.)

• 2‑4 years of experience, luxury retail fashion experience preferred
• 4‑year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results‑driven
• "Win together" mentality
• Basic proficiency with MS Office Product Suite; advanced proficiency in Excel preferred
• Ability to stand, bend, climb stairs, and lift and carry up to 10 pounds as required by certain roles
• Willingness to work a flexible schedule based on business need, including evenings, weekends, and holidays

• Opportunity to work in a dynamic, fast‑paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer, from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full‑time employees (including medical, vision, and dental)
• Employee discount
• 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.  is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.