Sales Associate

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

PHOENIX Retail, LLC partners with Express to deliver a modern, confident, and effortless style across multiple channels, including 400+ retail stores, an online store, and a mobile app.

Short Hills

Join our team as a Retail Sales Associate to provide a great in‑store shopping experience while handling tasks such as stocking, cleaning, and merchandising.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service‑related issues and communicate resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Perform other essential functions as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0–2 years of relevant experience, minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Part‑time associates receive tailored insurance options and may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match.

Part‑time associates are also eligible for an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation offered depends on location, education, and relevant skills and experience.

$15.49 – $22.75 per hour

For more information about the California Consumer Privacy Act, please visit the relevant resource.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e‑mail to A and let us know the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.