Lead Supervisor

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports the full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance; implements individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals/KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in the absence of leadership.
• Champions the company resources to support a healthy work environment for internal and external customers.

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

• Our Competencies for All Employees
• Courage
  :
  Provides direct, complete, and actionable feedback; faces up to people problems quickly and directly.
• Creativity
  :
  Generates unique ideas and makes connections among unrelated notions.
• Customer Focus
  :
  Dedication to meeting internal and external customer expectations and uses information for improvements.
• Dealing with Ambiguity
  :
  Effectively copes with change and acts without having the total picture.
• Drive for Results
  :
  Consistently exceeds goals and is heavily bottom‑line oriented.
• Interpersonal Savvy
  :
  Builds rapport, uses diplomacy, and diffuses high‑tension situations comfortably.
• Learning on the Fly
  :
  Learns quickly, experiments, and enjoys challenge of unfamiliar tasks.
• Our Competencies for All People Managers
• Strategic Agility
  :
  Sees ahead, anticipates future consequences and trends, and creates competitive strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks, holds development discussions, and constructs development plans.
• Building Effective Teams
  :
  Blends people into teams, fosters morale, and defines success for the whole team.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on applicant qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e

$17.00 – $27.75

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance