Manager, Retail

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.

From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.

We are seeking a Luxury Watch Manager in one of our boutiques in the Short Hills Mall, New Jersey.

• Demonstrate passion and show extensive knowledge of luxury timepieces and high end watch brands.
• Provide the highest level of customer service, with ability to lead the client through the buying process.
• Communicate an execute hospitality initiatives, leading by example to foster a warm, welcoming and engaging shopping experience
• Acts as motivating mentor of employees and provides training when appropriate
• Drive sales through engagement of clients with storytelling of the brand history, sharing product knowledge, suggestive selling and consistent follow up and outreach.
• Acquire client contact information utilizing the CRM system to build an on-going relationship and elevate the luxury discovery journey
• Helps to plan and organize special store events
• Ensure the visual presentation of the watches is consistent with the luxury image of the brand
• Perform with teamwork and work professionally with fellow sales associates and management.

• Previous luxury store or department management experience
• Proficient in solving customer service issues quickly and adept with addressing special customer requests.
• Prior experience mentoring and leading a specialized retail team.
• Strong oral and written communication and presentation skills.
• Comfortable with inventory technology programs, POS systems and CRM.
• Flexibility in work schedule, including evenings, weekends, and holidays.

• Prior experience with luxury watch brands preferred.

• Full-time
• $75,000
• 401(k) with employer matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.