Assistant Manager, Retail Store; Short Hills

About Us

Robert Graham, founded in 2001, is an American eclectic luxury men’s and women’s apparel and accessories brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture that builds productivity and passion for the brand. In this role you will ensure customers receive exemplary service and a positive brand experience, and you will assist in leading and motivating the team.

• Lead by example to assist in achieving sales goals and KPIs.
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell‑through, stock levels, employee productivity).
• Set measurable performance standards and goals based on Company expectations and metrics.
• Work with Store Manager to identify marketing opportunities to build customer base and local market.
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships.

• Ensure all associates provide the highest level of customer service to achieve world‑class service standards.
• Ensure staff maintains constant client communication through client books and the client database.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues (dissatisfied customers, returns, defective merchandise).
• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy.

• Ensure facility maintenance, presentation and organization.
• Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash.
• Control store expenses and maintain budgets, continually striving to reduce costs.
• Ensure deliveries are processed in a timely manner.
• Monitor inventory movement and ensure staff adheres to all shipping/receiving policies and procedures.
• Meet inventory accuracy and shrink requirements.
• Ensure staff is trained in all appropriate register usage and maintenance.
• Understand and properly execute all management register functions.
• Support, promote and assume responsibility for loss prevention in all risk management areas.
• Build and maintain good communication with corporate office, regional office, mall office and other stores.
• Exhibit proficiency in Word, Excel and Outlook.

• Maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure presentation of all displays, fixtures and visual areas reflects current visual direction.
• Identify and communicate product concerns promptly.
• Communicate inventory needs to the corporate retail team in order to support the business goal.

• Communicate all human resources issues to the Store Manager in a timely and effective manner.
• Assist Store Manager with the payroll process.
• Ensure grooming standards are professional and reflect the brand image;
  Dress Code Policy is adhered to at all times.

• Preferred minimum 3 years of luxury retail management experience leading a sales team.
• Superb verbal and written communication skills.
• PC literate – Excel, Word, Outlook.

Education:

College degree preferred, but not mandatory.

• Sales and Goal Oriented – driven to achieve and communicate company goals, measure performance, and provide development training.
• Skills – ability to recognize and recruit talent, delegate responsibility, coach staff to grow, motivate, and give behaviorally specific feedback.
• Performance Management – take responsibility for own and team performance, set clear goals, track progress, provide feedback, and address issues promptly.
• Customer Focus – dedicated to meeting internal and external customer expectations, gathering feedback, and building trust.
• This commission‑eligible position will receive a generous employee discount at Robert Graham.

Salary Range: $19.00‑$22.00 per hour.

Centric Brands Inc. is an Equal Opportunity Employer.