Temporary Sales Support Associate

Coach is a global fashion house founded in New York in 1941. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers.

The Sales Support Associate leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through sale, is essential to this role.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of prior retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Combination of education and experience will be considered.
• Current knowledge of fashion trends and market competition.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage
  :
  Provides direct, actionable feedback and addresses problems without hesitation.
• Creativity
  :
  Generates original ideas and makes connections among unrelated concepts.
• Customer Focus
  :
  Meets expectations of internal and external customers, using customer feedback for improvement.
• Dealing with Ambiguity:
  Cope with change and act without a complete picture.
• Drive for Results:
  Exceeds goals and pushes self and others for results.
• Interpersonal Savvy:
  Builds rapport and manages high‑tension situations effectively.
• Learning on the Fly:
  Adapts, learns quickly, and experiments to find solutions.

Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to protected characteristics and are based solely on qualifications. Coach and Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs in accordance with the Americans with Disabilities Act.

Base Pay Range: $15.00–$21.75. Benefits include medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.