BALENCIAGA Sales & Client Advisor - Keyholder | Short Hills Mall

Sales & Client Advisor

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga's 50th Couture collection—the House's first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men's and women's collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

We are currently seeking a Sales & Client Advisor who will report to the Store Director.

Your Opportunity

The Sales & Client Advisor is to aid management in ensuring opening and closing procedures are performed correctly according to company's policies. Provide customers with top quality service by meeting their needs and expectations.

How You Will Contribute

General Responsibilities

• Achieve sales goals
• Opening and closing of the store
• Ensure stockroom is organized and is set up properly so staff can easily access merchandise
• Assist management in overseeing day-to-day operations of store
• Work towards balanced strengths in sales, operations, merchandising and personnel management
• Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff
• Ensure that customer complaints and feedback are handled appropriately and in a timely manner
• Support, follow, implement and enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary
• Enforce all sustainability policies that are implemented by the company both locally and globally

Stock, Inventory & Loss Prevention Management

• Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution
• Cash Registers & Safe:
  Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits

Visual Management

• Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company's standards
• Ensure that all company information related to visual standards, received from Store Manager and Corporate is communicated to the team as needed

Store Maintenance Management

• Oversee daily cleaning and physical up-keep of the inside and outside the store
• Fixtures, shelving, carpeting, lighting, and supplies:
  Maintain highest standards in the functioning, presentation and maintenance of store property
• Ensure proper levels of supplies are on hand at all times

Who You Are

• 3+ years of experience in a similar role, preferably within other retail or fashion companies
• Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen through a genuine passion for the fashion industry
• Strategic vision in order to develop the business and high level of personal performance

Compensation

For individuals assigned and/or hired to work in New Jersey, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current hourly range is $22.00 USD to $24.00 USD.

Wh…