Client Advisor

Responsibilities

• Hosting clients and other stakeholders with the ability to provide a personalized customer experience
• Acknowledge selling of watches, accessories and services as the main task and exceeding turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside the boutique environment to activate the network, recruit prospects and clients
• Find ever new and creative means to exceed client expectations
• Establish strong personal relationships with clients from different backgrounds
• Support these relationships through constant focus and attention on CRM; develop and maintain a client database and manage clienteling activities on a day‑to‑day basis
• Handle customer service requests and related processes
• Know IWC’s history, products, partnerships, and the watch and luxury industries
• Deliver outstanding client service and treatment to make a clear difference versus the competition
• Act as a brand ambassador in and out of the boutique
• Organize and execute all operational tasks in detail and with care
• Maintain the boutique according to global IWC visual merchandising standards
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM, etc.) to participate in boutique administration and elevate the BTQ KPI

• 3‑5 years of experience in sales or hospitality
• Applicants with a background in sales or hospitality are preferred

• Fluent in English
• Comfortable with video chat software

• Strong team‑player mindset
• Excellent communicator with the ability to develop strong networks
• Curious and resourceful; able to work independently on creating sales leads
• Result‑oriented and driven
• Strong selling skills
• Accountable and reliable
• Able to handle a large diversity of tasks in a timely manner; very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to adapt approach individually to the respective client
• Open and outgoing personality
• Demonstrate eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competencies and empathy
• Has perfect manners and can maintain a conversation elegantly

Expected Salary Range: $22 - $25
Salary will be determined based on relevant skills and experience.