Service Advisor - CDJR Millbury

Compensation

Annual salary: $55,000 – $80,000. Final pay will depend on experience, education, and other factors.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow‑up resulting in return visits, increased sales and an admirable CSI (Customer Satisfaction Index).
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores.
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers’ vehicle and property.
• Manage a fast‑paced work environment with limited supervision.
• Maintain great customer service, phone and computer skills.

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre‑employment screening (background & drug test).

• Pay and Recognition:
  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock awards (select management and front‑line team members eligible)
• Insurance / Retirement:
  • Medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax‑free)
  • Short‑term and Long‑term disability plans
  • Whole life and term life insurance
  • 401(k) with company match
  • Pet insurance
• Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities. Additional advantages:
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Opportunities to join community service initiatives, including paid volunteer hours
  • Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.