Call Center Representative​/Dispatcher

The Role:

Call Center Representative / Dispatcher

As a key member of our Customer Service & Dispatch Team, you will:

• Answer inbound customer calls with professionalism and empathy
• Schedule service appointments efficiently and accurately
• Dispatch technicians using Service Titan software
• Communicate clearly with field technicians throughout the day
• Resolve customer concerns and provide updates
• Maintain detailed and accurate customer records
• Work collaboratively with the team to ensure smooth daily operations

This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering outstanding customer service.

• Competitive Pay – Strong hourly wage plus performance bonuses

• Medical Insurance – We contribute toward health, dental, and vision premiums for you and your family

• Work-Life Balance – PTO plus one floating PTO day per year

• 401(k) Plan with 4% Match

• Modern Technology – Laptop and monitor fully integrated Service Titan software

• State-of-the-Art 14,000 sq. ft. Facility

• Paid Training – Nexstar training, leadership development, and in-house professional growth programs

We are one of the fastest-growing home service companies in the area. As a privately owned, family-operated business, we are committed to exceptional customer service and creating an outstanding workplace culture.

• Stability with a growing, established company

• Competitive hourly pay with bonus opportunities

• Clear opportunities for advancement

• Ongoing training and professional development

• Team-building events (baseball games, bowling, team breakfasts, and more)

• A culture of continuous improvement and cutting-edge technology

• Pride in working for a company that serves and supports the local community

  If you are organized, customer-focused, and ready to grow your career with a company that values your contribution, we'd love to meet you. Join Landry Mechanical - where great careers begin at the front line.