Roadside Assistance Driver - Battery

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Sunday-Thursday 3:30pm-12:00am

The pay range for this position is $21.50 - $24.20 / hour
. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.

• Respond to Member’s request for service
• Accept calls and respond to Dispatch or members with ETA to destination; call members to clarify the location and the potential vehicle issue when appropriate.
• Locate members and assess the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Greets members and takes action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).
• Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.
• Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provide referrals to AAR-approved facilities.
• Maintain minimum performance standards in conversion, testing, and installs.
• Provide efficient minor mechanical assistance (if trained and equipped) and battery service
• Respond to dispatch calls and perform diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Make a preliminary determination of the best course of action based on all information collected about the situation. Ask for assistance if unsure about a certain situation.
• Perform battery testing on member’s vehicles utilizing specialized battery testing equipment. If necessary, perform maintenance on battery terminals, determine whether the battery needs boosting or replacement. Provide battery boost as appropriate; perform proper maintenance on battery terminals, utilizing hazardous materials training; install appropriate batteries on-the-spot; follow all safety procedures in accordance to Club policies and procedures. If towing is required, call for tow.
• Maintain AAA high standard of service and image
• Maintain service vehicle and equipment in good safe working order (conduct safety checks); maintain an inventory of tools and products to ensure all service calls can be completed.
• Follow temporarily repaired vehicles to ensure member safety or transport members to their destination if the vehicle is to be towed (subject to Club policies and procedures).
• Operate laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
• Inspect and maintain the appearance and general mechanical condition of the assigned vehicle; restock sold batteries, test new stock to ensure the condition of batteries; dispose of…