Electronic Banking Specialist

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Millbury, MA, US

Salary Range: $19.50 To $23.00 Hourly

Electronic Banking Specialist

Location: 50 Main St., Millbury, MA 01527

Work Schedule: Full Time, Monday – Friday 8:30am-5pm (In-person)

Position Summary: Reports to the Deposit Operations Manager & Officer or assignee. The Electronic Banking Specialist performs a variety of financial and non-financial maintenance tasks, as well as a variety of tasks related to the daily operations of the Electronic Banking Department, including, but not limited to, online banking, wires, ACH, ATM / Debit Card, and merchant services. Additionally, the incumbent cross trains to be proficient in all Electronic Banking daily operations, rotates and works all operational areas of the department, and provides support for members and bank staff regarding electronic products and services

Primary Responsibilities:

• Provide service and support to external members, internal bank staff, and other personnel regarding Electronic Banking. Ensure prompt and courteous response to all inquiries.
• Work closely with branches to maintain member records.
• Coordinate the workflow with other departments, as needed.
• Process and maintain wire transfers, foreign currency orders, ACH, returned items, sweep accounts, savings transfer management, internet banking issues, bill payment issues, and other electronic banking functions.
• Maintain and order ATM and Debit cards, monitors fraud, and processes chargebacks.
• Print daily notices.
• Review daily reports for quality control and perform any necessary filing.
• Ensure all work is processed in compliance with BSA and OFAC.
• Has thorough knowledge of regulatory and compliance issues for all services performed.
• Maintain confidentiality of member account information.
• Follow established policies and procedures in responding to inquiries and requests.
• Is proficient in the following programs / tools necessary for operation:
  • STARS (Bankers Bank Northeast) – Wires and Foreign Currency
  • RIM – Check Returned Item Maintenance
  • Fedline Advantage – Wire transfers
  • Fiserv Access Manager – Retail Internet Banking
  • Partner Care – Check Free Bill Pay
  • Transfer Management System (TMS) – Internal Transfers
  • Fiserv EFT and Card Management System (CMS) – ATM / Debit Card System
  • eStatements
  • Image View – Check Images
  • Fiserv Source Capture
  • Nautilus – Report View
  • ACH
  • Sweep Accounts
  • Cleartouch
  • Verafin – CTRs and OFAC
• Perform other duties as assigned.

Education, Knowledge, and

Experience:

• High school diploma or G.E.D. required
• Excellent verbal and written communication skills / interpersonal skills / customer service skills.
• Ability to solve problems
• Strong attention to detail
• Excellent organizational skills and time-management skills, with a proven ability to meet deadlines.
• General understanding of math, computers, and Microsoft Office applications.

What can Millbury Federal Credit Union offer you?

MCU places strong emphasis on providing quality service to our members and you! MCU offers a family-friendly working environment and outstanding benefits to eligible employees which include:

• Vacation, sick and personal paid time off
• Health, dental, vision, life, and disability insurance
• Tuition assistance
• 401(k) retirement plan with employer match
• Employer funded profit sharing

At MCU you will find a respectable and inclusive workplace where everyone is given the opportunity for personal and professional growth. If you share a passion for the community you work in, you just may be a great fit at MCU.

The specific pay for this position will be determined by the Company based on consideration of all relevant factors when and if an offer…