Stylist

Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry leaders share their expertise to build authentic community and a real sense of belonging, while plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support, increasing levels of investment, and personal empowerment and growth opportunities within a company of strength and stability.

We are the future of beauty services. Be part of the transformation.

The Stylist is responsible for engaging with guests, consulting on their hair care needs, and recommending products and services. The Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales and productivity), people (guest service), and process (operating procedures and compliance standards).

This position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

Performance

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goals of weekly service sales and productivity by delivering exceptional guest service and contributing to store goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Demonstrate business acumen with understanding of business drivers and opportunities for growth.
• Perform product demonstrations with guests to drive sales and the guest service experience.
• Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Stay informed regarding new and existing industry trends, products, and services during work time; be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Demonstrate high standards of customer service and salon image standards.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Collaborate with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster collaboration to deliver exceptional guest service.
• Share benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the sales floor.
• Attend mandatory trainings and meetings to enable continuous professional development.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; comply with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize booking and clientele systems to book guests for return services and events.
• Communicate supply needs to the EM, ensuring guest readiness at all times.
• Maintain operational standards, including cleanliness of the salon, sales floor, restrooms, backroom, break area, and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Education

• Cosmetology license

Experience

• Previous relevant salon experience is preferred.

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or aptitude to develop skills in all service categories.
• Proficiency with use of equipment and chemicals needed to perform technical work.
• Proficiency to demonstrate, recommend and sell professional hair care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and build clientele.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.

• Frequent mobility during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Frequent stooping, kneeling, bending, reaching, twisting, and crouching during shift.
• Ability to stand for long periods of time during shift.
• Continuous and/or frequent coordination and manipulation of objects during shift.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to…