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Retail Retail Supervisor

Job in Millbury, Worcester County, Massachusetts, 01527, USA
Listing for: Visionworks
Full Time position
Listed on 2026-02-07
Job specializations:
  • Retail
Job Description & How to Apply Below

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need people who are passionate about helping customers look great and see great.

Summary:

The Retail Supervisor is a leader that takes initiative and grows the business of their Visionworks location. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The RS will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching to ensure a simple, human and bold patient and customer journey.

  • Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
  • Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
  • Support General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services.
  • Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
  • Remove obstacles and find resolution in the patient/customer experience with General Manager partnership.

    • License State specific responsibilities:

  • Analyze and interpret patients’ prescriptions.
  • Communicate as necessary with the Optometrist to ensure accuracy of prescription.
  • Dispense eyewear.
  • Final inspection.

    • Education:

  • HS Diploma, GED or equivalent experience required.
  • 1-5 years of experience required.
  • Licensed RS will have a State Opticians License.

    • Additional Requirements:

  • Communication, interpersonal and negotiation skills.
  • Ability to read, analyze and interpret insurance forms.

    • Mental/

    Physical Requirements:

  • Work changing schedules to meet business demands.
  • Strong organization and supervisory skills.
  • Speak clearly and effectively.
  • Calculate, manipulate, and interpret numbers/data.
  • Problem solve, reason and resolve issues effectively.
  • Use independent judgment and discretion.
  • Work under stress with interruptions and deadlines.
  • Ability to think logically.
  • Follow procedures and instructions.
  • Use computer effectively and view computer screen.
  • Exhibit empathy in all situations.
  • Drive automatic equipment/vehicle continuously.
  • Optical experience a plus.

    • Training Requirements (where applicable):

  • Must complete company training programs within the required time frame.
  • Cross training in all departments as needed.

    • Essential Responsibilities related to Physical Demands/Work Environment:

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

    The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

    Activity

    Amount of Time

    None

    Under 1/3

    1/3 to 2/3

    Over 2/3

    Stand

    X

    Walk

    X

    Sit

    X

    Use hands to touch, handle, or feel

    X

    Reach with Hands and Arms

    X

    Climb or balance

    X

    Stoop, kneel, crouch, or crawl

    X

    Talk or hear

    X

    Essential Responsibilities related to Behavioral Characteristics:

  • Must be detail orientated and well organized.
  • Must be able to communicate clearly and effectively with other associates and clients.
  • Must be energetic and self-motivated.
  • Must be a team player.
  • Must be able to problem solve.
  • Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
  • Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

    • HIPAA & Security Requirements:

    All Associates must comply with the…

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