Lead HVAC Service Technician

About the role

We are looking for Residential Lead HVAC Service Technicians to join our team. Applicants must have an EPA Universal Certification and live within 40 miles of Millbury, MA.

• Competitive pay $40 to $48/hr based on skills & experience, plus performance pay
• Medical insurance for you and family
• Paid time off and a floating PTO day per year
• 401k plan with 4% match
• Company truck and gas card
• New technology including iPhone, iPad & Service Titan software
• Paid training (Nexstar, leadership, technical in-house & travel)
• Team building events
• Growth opportunities and advancement
• Community impact and customer satisfaction

• Complete all general HVAC in‑home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunction
• Diagnose and repair heating and cooling systems and lead customers to informed buying decisions
• Educate and assist customers in choosing finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or underperforming systems
• Meet revenue goals and hold yourself accountable for exceeding them
• Show professionalism and knowledge to win referrals and repeat business
• Coordinate with customer service and dispatch to ensure business success
• Maintain a clean, organized job site and well‑inventoried truck
• Participate in training, meetings, trade shows and retreats
• Train and mentor apprentices for quick, accurate repairs and installations
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets

• EPA Universal Certification (required);
  Oil Burner license is a plus
• Minimum 3 years residential HVAC service experience
• Knowledge of local HVAC codes and ability to apply on‑the‑job
• Proven track record in heating and cooling systems; ability to draw diagrams, read blueprints
• Commitment to continued education and obtain NATE certification
• Experience with CRM system;
  Service Titan knowledge is a plus
• Strong verbal and written communication skills
• Highly organized with exceptional follow‑through
• High integrity and strong social skills
• Desire to improve daily performance
• Team‑oriented, competitive contributor
• Clean, safe driving record
• Ability to pass pre‑employment checks

Honesty / Consistency / Creativity / Collaboration / Growth / Accountability