COPY – Lifecycle Engagement Coordinator

Job Description Overview:

One of Insight Global's higher education clients is seeking an organized, people-oriented Lifecycle Engagement Coordinator to support the growing volume of branded merchandise requests across the university. This entry-level role focuses on managing incoming custom merchandise tickets, coordinating with internal requestors and external vendors, and ensuring smooth operations. The ideal candidate is detail-driven, comfortable juggling multiple tasks, and confident communicating boundaries and process expectations in a positive, service-minded way.

• Manage merchandise-related tickets, including custom orders and routine branded item requests
• Serve as the first point of contact for custom merchandise inquiries, gathering requirements and clarifying order details
• Coordinate with vendors to confirm pricing, timelines, product options, and invoicing
• Communicate updates to internal requestors and ensure all order details are accurately captured in the ticketing system
• Assist with inventory-related tasks, product uploads, and basic reporting as needed
• Participate in recurring meetings with the merchandise vendor and internal teams
• Uphold established processes, reinforce guidelines with requestors, and escalate issues when appropriate
• Contribute ideas for improving workflows, consolidating orders, and enhancing store operations

• Bachelor's degree in Marketing, Communications, Public Relations, Business, or a related field
• 0-1 year of professional experience in marketing, coordination, events, or similar roles
• Strong organizational skills and the ability to manage multiple requests simultaneously
• Clear, confident communication skills with the ability to set expectations and maintain positive relationships
• Comfort working in ticketing or task-management systems (Workfront experience is a plus)
• Ability to stay calm under pressure and navigate fast-changing priorities Experience with Shopify or other e-commerce platforms
• Background supporting events, merchandise programs, or vendor coordination
• Creative problem-solving skills, especially around inventory, product ideas, or process improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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