Marketing Specialist

Overview

One of Insight Global’s higher education clients seeks an organized, people‑oriented Lifecycle Engagement Coordinator to support the growing volume of branded merchandise requests across the university. This entry‑level role focuses on managing incoming custom merchandise tickets, coordinating with internal requestors and external vendors, and ensuring smooth operations. The ideal candidate is detail‑driven, comfortable juggling multiple tasks, and confident communicating boundaries and process expectations in a positive, service‑minded way.

• Manage merchandise‑related tickets, including custom orders and routine branded item requests
• Serve as the first point of contact for custom merchandise inquiries, gathering requirements and clarifying order details
• Coordinate with vendors to confirm pricing, timelines, product options, and invoicing
• Communicate updates to internal requestors and ensure all order details are accurately captured in the ticketing system
• Assist with inventory‑related tasks, product uploads, and basic reporting as needed
• Participate in recurring meetings with the merchandise vendor and internal teams
• Uphold established processes, reinforce guidelines with requestors, and elevate issues when appropriate
• Contribute ideas for improving workflows, consolidating orders, and enhancing store operations