Seasonal Custom Boot Fitter - Fulltime

Seasonal Custom Boot Fitter

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist,Moto Sport, andSteepand

Cheap—aimto supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products,a superiorshopping experience, personalized Gearheadexpertise, lightning-fast andaccuratefulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities andpossessexcellent communication and interpersonal skills.

As a Seasonal Custom Boot Fitter at L9,you’ll be responsible for delivering top-tier, personalized ski and snowboard boot fitting services. You’ll work hands-on with customers to assess fit issues, perform custom modifications, and ensure every skier or rider leaves with boots that enhance comfort, control, and performance. This role requires both technicalskilland a passion for helping people get the most out of their time on snow.

Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year’s Eve/New Year’s Day).

• Perform detailed boot fit assessments, including stance analysis, shell checks, and liner evaluation.
• Execute full custom boot work, including:
• Custom insoles, liners, and footbeds
• Shell stretching, punching, and grinding
• Foam injection or vacuum molding systems (e.g. Fischer, Head, Atomic, etc.)
• Diagnose and resolve customer fit issues with professionalism and clear communication.
• Provide honest, expert recommendations for new boots or modifications as needed.
• Maintain organized boot fitting workspace and tools.
• Stay current on product knowledge, boot technologies, and fitting techniques.
• Deliver an exceptional customer experience that aligns with L9’s service standards and mountain-town culture.
• Other duties as assigned by management team and Lead Shop Tech.

• Prior experience in ski or snowboard boot fitting (minimum 2–3 years preferred).
• Advanced knowledge of custom boot systems and fitting tools.
• Familiarity with major boot brands and fit technologies (e.g. BOA, Grip Walk, Liquid Fit, etc.).
• Strong mechanical aptitude and attention to detail.
• Excellent communication and customer service skills.
• A genuine passion for skiing, snowboarding, and mountain culture
• Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period.
• Must be able to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.

TheCSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only:
If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TheCSC family of brands is committed to providing reasonableaccommodationsfor qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please co