Sr. Manager, Revenue Operations

Position:Sr. Manager, Revenue Operations

Location: Millersville, MD

Job :286

# of Openings:1

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our

Purpose:

To create a better human experience through technology

Our Mission:
We empower businesses with the tools to transform conversations into an advantage

Our Vision:
We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .

Who are we hiring (and what will they do)?

We are looking for a Sr. Manager, Revenue Operations to join our team to build and lead the operating infrastructure that connects Sales, Account Management, Marketing, and Finance as the Company scales. This role will create a reliable, scalable operating model across the full customer revenue lifecycle, from demand generation and pipeline creation through sale, onboarding, retention, renewal, and expansion. The Senior Manager will improve forecasting and revenue visibility, establish consistent processes and performance measures, strengthen the revenue technology and data foundation, and turn business data into clear decisions and action.

This is a player-coach position. The Sr Manager will set standards and operating cadences while remaining close to the data, systems, workflow design, and implementation. The role will partner with functional leaders, who remain accountable for their teams and business results, and with Finance, which retains ownership of accounting policy and official financial reporting.

As a successful, Sr. Manager, Revenue Operations , you will:

Revenue Planning and Operating Cadence

• Translate company growth objectives into annual and quarterly operating plans with clear assumptions for demand, pipeline, bookings, renewals, expansion, capacity, and productivity
• Partner with sales, marketing and account management on cross-functional planning for coverage, territories, account segmentation, quotas, pipeline requirements, renewal goals, and resource needs in partnership with revenue and Finance leaders
• Establish and facilitate weekly, monthly, and quarterly operating rhythms, including forecast reviews, pipeline and renewal reviews, business reviews, and planning cycles
• Build scenario models that show the expected revenue, cost, capacity, and timing implications of proposed investments or changes in strategy
• Surface risks, dependencies, and opportunities early and provide clear recommendations to the executive team

Forecasting and Performance Insights

• Own the go-to-market forecast across new business, renewals, and expansion, and partner with Finance to reconcile operational…