Sr. Training & Development Partner

We’re Looking for Passionate, Creative People to Join Our Team

Position: Sr. Training & Development Partner

Location: Millersville, MD

Job : 267

# of Openings: 1

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our

Purpose:

To create a better human experience through technology

Our Mission:
We empower businesses with the tools to transform conversations into an advantage

Our Vision:
We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

What position are we hiring for (and what will they do)?

We are looking for a Sr. Training & Development Partner to join our team. As a Sr. Training & Development Partner, you will help develop and implement engaging in-person and virtual learning experiences for product training. This will include a focus on creating and delivering our external product training, and customized product training to paying customers. In this role, you will ultimately be responsible for increasing technical product knowledge, and ensuring retention of our customers.

The ideal candidate for this role will be able to bring software training best practices to the table, preferably in a start-up or rapidly growing highly technical organization.

As a successful Sr. Training & Development Partner you will:

• Develop and deliver external product training materials and programs, including recurring bi-weekly customer webinars focused on new product releases, feature adoption, and customer value realization to support retention and long-term growth
• Partner with Commercial teams to position and promote paid training services, including supporting Sales enablement efforts with training, messaging, and customer-facing guidance
• Support the creation and maintenance of standardized launch kits, templates, and customer training resources to ensure consistency and scalability across webinar and training experiences
• Prepare and deliver paid customer product training, as required by executed paid training agreements
• Work closely with the product management team to become a CTM product expert, training on current and new features as well as integrations
• Serve as a Subject Matter Expert (SME) for the internal training team by providing expertise on advanced product functionality, complex customer use cases, and nuanced workflows
• Manage the Customer training site to ensure customers have access to up-to-date, video guides as a learning option to complement Knowledge Base articles. This will include regularly reviewing content, editing as necessary, and managing the video library through You Tube hosting

What skills will help you to be effective on our team?

• 5+ years experience explaining technical solutions to customers and coaching peers
• 2+ years experience leading trainings for technical solutions
• Bachelor’s degree in Business, Education, Technology, or Human Resources preferred, but not required
• Knowledge of instructional design strategies and multimodal learning models
• Familiarity and comfort with a variety of software and presentation tools (Google slides, You Tube, Synthesia, Zoom,…