Service Desk Technician

As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top‑notch help desk and deskside assistance. Your expertise will be instrumental in resolving user issues, troubleshooting hardware and software problems, and maintaining a positive user experience.

• Provide first‑level support, responding to and resolving user‑reported issues promptly and efficiently.
• Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.
• Collaborate with end‑users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution.
• Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes.
• Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance.

• Professional IT Certifications (at least one), such as MCP, CompTIA Network+, ITIL v4 Foundations (preferred).
• 2+ years of help desk or service desk experience.
• Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.
• Solid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.