Sales Operations Specialist

Call Tracking Metrics  is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .

Who are we hiring (and what will they do)?

We are looking for a Sales Operations Specialist to help scale and optimize CTM’s revenue engine. You will support core sales processes, systems, and analytics, helping the sales organization operate more effectively across the full sales lifecycle from lead to close.

This role sits within Sales and partners closely with Sales Leadership to improve productivity, consistency, and execution. You will collaborate with Sales, Marketing, Account Management, Enablement, Product, and Finance as needed to reduce friction, improve visibility, and accelerate time to revenue.

As a successful Sales Operations Specialist, you will focus on the following core areas:

• Collaborate primarily with Sales Leadership, while partnering cross-functionally with Marketing, Account Management, Product, and Finance to support alignment and accountability
• Help build, maintain, and evolve revenue dashboards and core performance metrics with strong data integrity
• Support forecasting, pipeline health, and performance analysis to enable data-driven sales decisions
• Assist in identifying trends, risks, and opportunities across pipeline, conversion rates, and sales velocity
• Partner with Sales Leadership to support and improve end-to-end sales processes from lead intake through close, ensuring clear handoffs and minimal friction
• Collaborate on the design and maintenance of scalable workflows that support effective deal management and pipeline hygiene
• Help ensure consistent sales execution while supporting flexibility as CTM continues to scale

• Partner on the optimization of the sales technology stack, with Salesforce as the system of record
• Collaborate on Salesforce automation, reporting, and data governance in support of sales execution
• Support automation and scalable integrations to reduce manual work and improve seller productivity
• Work closely with Sales Enablement on onboarding, training, documentation, and ongoing sales productivity initiatives

• 3+ years of experience in Sales Operations, Revenue Operations, or Go-to-Market Operations within a SaaS environment
• Strong hands-on experience with Salesforce including reporting, dashboards, workflows, and data hygiene
• Analytical mindset with the ability to turn data into actionable insights
• Experience supporting cross-functional revenue teams including Sales, Marketing, and Account Management
• Highly organized and comfortable operating in a fast-paced, scaling environment
• Strong communication skills with the ability to influence across teams
• The ability to work independently, but also be a strong team player across the organization

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience,…