Sales Development Representative ; SDR

We’re Looking for Passionate, Creative People to Join Our Team

Location: Millersville, MD

Job :269

# of Openings:1

Call Tracking Metrics  is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our

Purpose:

To create a better human experience through technology

Our Mission:
We empower businesses with the tools to transform conversations into an advantage

Our Vision:
We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

We are looking for a Sales Development Representative (SDR) to join our team.

• Drive pipeline growth by generating and qualifying leads through a mix of inbound follow-up and targeted outbound outreach, ensuring a steady flow of high-quality prospects for the sales team.
• Establish engagement with prospects early in their decision making process and buyer journey to understand business needs, identify pain points, and assess overall fit—ultimately ensuring only qualified opportunities advance through the sales process.
• Partner with Account Executives, Enterprise, and Partnerships to support territory strategy, accelerate sales cycles, and ensure handoffs are timely and positioned for success.
• Acts as a student of the CTM platform and its ecosystem, regularly participating in training sessions, staying informed on product updates and understanding how market trends impact client use cases.
• Become an expert in our current verticals, focusing on how each industry leverages our platform to solve their own challenges and drive value.
• Research and analyze new industry verticals for expansion by identifying trends, potential use cases, and strategic opportunities to help inform go‑to‑market efforts.
• Serve as the initial contact, establish a strong foundation for a positive customer experience.
• Work with our Marketing team to help optimize market trends and customer feedback, with the goal to increase website traffic.
• Partner with our experienced Account Executives to help fill their pipeline and develop your skills.
• Assist the sales team within the Salesforce environment, and use Google Sheets to support our Business Analyst in retrieving needed metrics and reporting.
• Demonstrate CTM’s values and deepen relationships through multiple touch‑points in the sales cycle to include: email, phone, Go‑To Meeting, networking events, and handwritten notes.

• Bachelor’s degree in Business, Communications, Marketing, Public Relations, or a related field from an accredited college or university preferred.
• Minimum of 1‑2 years of experience in marketing, business development, or sales—ideally within a fast‑paced SaaS, professional services, or multi‑office organization.
• Strong interpersonal skills with excellent written and verbal communication.
• Self‑starter with a collaborative mindset, able to thrive in a fast‑moving, deadline‑driven environment.
• Detail‑oriented with strong proofreading, editing, and organizational skills.
• Proven ability to manage multiple projects and shifting priorities while maintaining a…