Operations Supervisor I - Millington, TN

Operations Supervisor I - Millington, TN

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

Pay Range: $75,619 - $113,428

Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, this opportunity allows you to oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and customers; conduct meetings with staff to assess group status, discuss improvement ideas, and inform staff of new developments.
• Address employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics and review shipment documentation for accuracy.
• Examine various documents (invoices, bills of lading, shipping statements) to ensure compliance with federal and foreign regulations governing shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Communicate with customs officials to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations as dictated by regulations.
• Ensure consistent administration of all policies and procedures.
• Identify areas of concern in clients’ import and export processes through monitoring team performance, audit of shipment documents, accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and issues.
• Maintain a flexible work schedule, including outside normal business hours and on‑call rotation.
• Participate in or supervise department projects related to assigned areas of responsibility.

• Education & Experience:
  
  High School Diploma or GED, minimum four years related experience; minimum one year supervisory experience. Bachelor’s Degree in International Business, Logistics, Supply Chain Management, Transportation, Finance or related discipline preferred; three years of industry experience preferred.
• Credentials:
  Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping. Some professional certifications may be required.
• Must have previous FDA experience (3PL). Preferred SQF certification, HACCP certification, and SAP experience.
• Skills:
  
  Intermediate proficiency in Microsoft Office, internet, web‑based, and job‑specific software applications.
• Characteristics:
  Ability to allocate work assignments; proven experience in problem analysis, presenting alternatives, and implementing solutions; ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals.

• Competitive compensation and benefits package.
• Paid Time Off, 401(k) with company match.
• Health insurance and an employee benefits platform with discounts on gym memberships, retail, travel, car, hospitality brands, and pet insurance.
• Company‑paid life insurance, accident insurance, short‑ and long‑term disability coverage, and employee assistance plan.
• Voluntary benefits: additional…